How far in advance should I schedule an appointment?
It depends on the season, the day of the week you prefer, and the time of day. On occasion, we can serve you on short notice, though weekends and evenings tend to be very popular. It’s always best to provide as much advance notice as possible.
What should I expect during my first visit?
To be greeted warmly and welcomed into our very soothing and relaxing environment. We would like to ask you to arrive at least ten minutes early for your first visit so you’ll have time to fill out a brief questionnaire on your health history. We’ll also ask you to remove all jewelry and makeup before body treatments and massage therapy—we recommend leaving valuables at home. It’s also a good idea to bathe or shower before your appointment.
What if I need to cancel or I’m late for my appointment?
The treatments you select are reserved and planned especially for you. We understand that sometimes cancellations are necessary, but please let us know at least 24 hours in advance for cancelling appointments scheduled for Monday-Thursday and 48 hours in advance for weekend appointments, couples massages, and appointments for which you’ve scheduled more than one service. Cancellations that do not meet the advance notice requirements above will incur a 50% service charge; no-shows will be charged the entire service amount. Unfortunately, late arrivals will not receive the full appointment time scheduled but will be charged for the entire appointment. Each guest’s leisure time is valuable and precious. Thank you for your understanding and cooperation.
What methods of payment do you accept?
All services are reserved with a valid credit card. For your convenience we accept: Cash, Mastercard, Visa, American Express, and Discover.
Why do rates vary?
Prices may vary somewhat based on the individual therapist caring for you. Please inquire for more details. Prices are subject to change without notice.
Gratuities. What’s the norm?
Gratuities are not included in treatments, services, or gift certificates, but are discretional.