FAQs

Yes, we do get questions. . .
Here are some answers.

 

Plants

At Equinox we offer a wide variety of plants and we understand that it can be overwhelming to find the right one. Whether you're looking for a plant with specific lighting conditions, need a plant that is pet safe or just looking for something unique, our trained staff can help you find the right plant for you and answer any questions you may have.

Plant prices may differ due to supplier prices.

All plant sales and purchases of discounted items are final.

  • Plant maintenance is the customer’s responsibility.
  • If you have questions or issues please call right away, we are happy to help. 
  • There will be no exchange, refund, or replacement of any plant which has been damaged due to poor plant maintenance.
  • This can include: watering too much/too little, no drainage in the pot, incorrect light for the selected plant, too much/too little fertilizing, leaving the plant in standing water, leaving your plant under or near a radiator, heat-vent, or AC ducts.

 

Delivery

Delivery is local only, if you're in the Kenosha area, you're eligible for delivery.

 

Workshops 

We're currently work-shopping our workshops (Ha!)
Keep an eye out on our social media pages for updates
There are no refunds for workshops. 

 

Products

Defective products may be exchanged within 7 days of purchase in original packaging and condition, with receipt.  Sale and discounted purchases are not returnable.